Ukraine:

All the domestic orders are shipped via Nova Poshta.

Shipping confirmation will be updated within 48 hours after payment – you’ll receive the information with your shipping ID to track the package at Nova Poshta website. Please, note, that TOTAL WHITE doesn’t proceed the orders at weekends or during Ukrainian state holidays.

 

TOTAL WHITE is not responsible for damaged or missed packages in transit.

 

International orders:

We ship worldwide.

 

The standard delivery (14-21 working days) is made by Ukraine’s National Post Ukrposhta. The costs of delivery are 20 EUR.

 

The express delivery (1-2 working days) is made by DHL. The costs of delivery are 90 EUR.

 

Please, note that INTERNATIONAL ORDERS MAY BE SUBJECT TO DUTIES AND TAXES BILLED BY THE DESTINATION COUNTRY’S CUSTOMS DEPARTMENT. TOTAL WHITE is not responsible for any additional charges that can appear at customs clearance.

 

Returns:

All unworn and unused item(s) in perfect condition followed by the original TOTAL WHITE receipt can be returned within 14 days after delivery. Please, make sure that all the tags are attached.

Please contact customercare@total-white.com within 48 hours after delivery if you would like to exchange or return a product. Please use the original packaging to return the goods. Note, that all the returns and exchanges are made at the customer’s shipping expense. You’ll be refunded directly back to the original payment card after the quality control by our team.